NRS Injury Law is closely monitoring a potential class action lawsuit. According to the firm’s sources, a class action lawsuit may be filed against Liberty Mutual Personal Insurance Company and LM General Insurance Company (Liberty Mutual) for allegedly undervaluing vehicles declared a total loss between 2023-2025.
Here’s What We Know So Far
While legal filings are still pending, it is possible that if policyholders with Liberty Mutual Personal Insurance Company and LM General Insurance Company filed a total loss automotive claim at any time since 2023, they may have been underpaid for the value of their vehicle. Notably, Liberty Mutual has been sued over this legal issue in the past.
Current claims are being examined that pertain to how Liberty Mutual and its contractors assess the value of totaled automobiles. Methods such as “condition adjustments” have come under scrutiny for allegedly assessing vehicles and overly depreciating an automobile’s value at the time of an auto accident, weighing factors like a torn or stained interior, dented exterior panels, non-functioning features, rust, corrosion, or other minor detrimental aspects of the vehicle in the valuation.
What You Need to Know
Here’s what Liberty Mutual policyholders need to know if the class action is approved:
- Practices involving valuing totaled vehicles may be included
- Thousands of policyholders may have been affected by lower-than-fair payouts
- The policyholders who received a total loss settlement since 2023 could be eligible
What We Need from You
NRS Injury Law is carefully examining the details of the pending litigation and is ready to serve its clients. For those who believe they or someone they know may have been affected by Liberty Mutual’s alleged undervaluing, they should be prepared to provide the following documentation:
- A copy of the affected Auto Insurance Policy
- A copy of the Motor Vehicle Valuation Report
- The official Total Loss Settlement Letter from Liberty Mutual
- Any additional documents, evidence, materials, police reports, or correspondence that support the claim
Quoting NRS Injury Law Co-Managing Partner Jerald A. Schneiberg:
- “Our legal team at NRS Injury Law is aware of these matters and is committed to fighting for fair treatment and valuation for your totaled vehicle. If you think you may be eligible for reimbursement, or if you have questions, please get in touch with us. You may also forward this message to a friend or family member who had a totaled vehicle covered by Liberty Mutual and who may qualify under the terms outlined above. Thank you for trusting us with your legal needs.”
Background Information
In 2022, Liberty Mutual and its valuation contractor, CCC Intelligent Solutions, were able to dodge a class action lawsuit during an appeal to the Ninth Circuit Court of Appeals. In February of that year, the Ninth Circuit affirmed a lower court’s decision to deny class action, not because the case had no merit but because determining individual damages would be, according to the court, an unmanageable process, thus making a class action unsuitable in that particular case.
However, lawsuits are still pending against Liberty Mutual for continued alleged undervaluing since 2023, and there’s reason to believe they may develop into a class action lawsuit. That’s why NRS Injury Law is following this issue closely.
Contact Us if You Have Any Questions
NRS Injury Law will closely monitor the legal action pending against Liberty Mutual Personal Insurance Company and LM General Insurance Company. If this case may affect you, please get in touch with us. And for all your other legal questions and concerns affecting you, your loved ones, and your friends, please call 855-GOT-HURT or fill out a convenient Online Contact Form.
Disclaimer: The information in this blog post (“post”) is provided for general informational purposes only and may not reflect the current law in your jurisdiction. No information contained in this post should be construed as legal advice, nor is it intended to be a substitute for legal counsel on any subject matter. No reader of this post should act or refrain from acting based on any information included in, or accessible through this post, without seeking the appropriate legal or other professional advice on the particular facts and circumstances at issue from a lawyer licensed in the recipient’s state, country, or other appropriate licensing jurisdiction.

