Utilizing Best-in-Class Business Techniques to Improve How NRS Injury Law Gets Results for Clients
Rob Bordonaro is the Chief Operating Officer at NRS Injury Law. He oversees business operations, analyzes processes, implements systems, and identifies new ways to improve process flow, enabling the firm’s attorneys and support team to be more efficient and effective in representing their clients.
From Working Tradesman to Corporate Executive to Operations Officer for Ohio’s Largest Workers’ Compensation and Personal Injury Law Firm
Rob’s father was a high school social studies teacher in Wickliffe who moonlighted as a house painter during the summer months. Rob started working for his dad painting homes when he was 13 and eventually took over the business while in college. During his high school years, Rob held a second job working at a local hardware store. Those two jobs provided him a view of what a true hard day’s work really is and through those opportunities he paid his way through college.
For more than three decades after graduating from Miami University with a business degree, Rob excelled in the corporate, business, and sole proprietor worlds. From 1990 to 2023, he worked for national corporations, healthcare institutions, and Fortune 100 companies, serving in sales, management, product, marketing, operations, and client experience leadership roles. In 2022, he began consulting part-time at NRS Injury Law, and after a year he knew this was a firm that truly desired to make a difference in clients’ lives. He joined full time as COO in November of 2023.
Implementing New Systems to Improve Operations and Better Serve Clients
“My goal is to create a superior and differentiated client experience while always looking to improve our team’s overall engagement,” Rob said. “Our Ops mission is to find where bottlenecks are occurring, then we pull the team together responsible for those specific processes, garner their direct feedback and input, and then we thoughtfully craft ways to improve the processes so that our attorneys can focus on serving the firm’s clients to the best of their abilities.”
Work/Life Balance
When Rob isn’t working at the law firm, he enjoys spending time with his family. Rob and his two daughters religiously watch football together, and he proudly takes full credit for turning them into football super fans. They never miss a Cleveland Brown’s game and support their Brown’s no matter what! Every year, Rob travels with his family to a vacation destination of their choosing, and on weekends, he takes to the green at Stonewater Country Club.
Don’t Wait to Seek Help from Rob Bordonaro and NRS Injury Law
“I try to take all of the things I’ve learned in my 30+ year career in many different vertical markets and apply them to improve the client and employee experience every day,” Rob said in closing. “I believe our team truly cares and NRS Injury Law is about helping others. What’s so exciting for me is that this law firm of 140+ team members has the ethos and culture of a family practice, yet it is the largest workers’ compensation law firm in the state and it positively impacts the lives of thousands of Ohio workers every year.”
Rob’s desire to help others and his knack for improving interpersonal relations within a business landscape align perfectly with NRS Injury Law’s mission to: “Provide empathetic and patient service to every person who calls the firm, and to relentlessly pursue the best possible outcome on behalf of every client by putting collective experience, knowledge, and passion to work every day.” To retain an effective legal team with a proven track record and to speak with Rob and the firm about your case, call 855.468.4878 or fill out a convenient online contact form.
Executive Roles
Chief Operating Officer in charge of:
- Overseeing Essential Firm Operations
- Troubleshooting Pain Points and Determining Solutions
- Implementing Changes that Improve Efficiency and Promote Growth
- Working with Employees on Continuing Engagement, Education, and Training
Education
Miami University, Oxford, Ohio. B.B.A. Bachelor of Business Administration. 1990
Focus: Major in Business and Marketing, Minor in Communications
Continuing Education
“You win and lose with people,” Rob says, hence his commitment to constantly improving himself and those around him. Rob adds value to the firm by promoting continuing education, providing access to training, and encouraging involvement in outside trade organizations. Rob supports the firm’s employees in their career development, and he encourages the staff to take pride in their important role in the client journey. Personally, Rob has engaged in many professional development programs, including:
– Consultative Selling from ODI
– Strategic Selling from Miller Heiman
– SPIN Selling & Coaching from Huthwaite
– Leadership Excellence at the Disney Institute
– Change Management Courses from Prosci Corporation
– Strategic Communications with Complete Approach, LLC
– Product & Project Management Courses from Harris Corporation
– Strategic Account Management Training from Forum Corporation
– Comprehensive Practice Management from Cannon Financial Group
Current and Past Positions
NRS Injury Law, 2022-present: (Chief Operating Officer tasked with managing business operations at the law firm, including: leading the team; discussing, creating, and implementing new departments; adding technological improvements; troubleshooting bottlenecks; and finding new and creative ways of better serving clients).
PNC Bank, 2009-2022: (Senior VP of Sales and Client Experience Manager tasked with transforming a low-performing savings and loan sales culture in 258 statewide branch networks throughout Florida. Rob progressed J.D. Power’s client satisfaction rank for PNC in Florida from #12 to #1 in 3 short years).
Cleveland Clinic, 2008-2009: (Senior Director of Consumer Affairs tasked with analyzing patient complaints and implementing new systems and practices to solve problems, enhance processes, and improve client experience. Rob helped lead the entire hospital systems’ “Patient Experience” efforts by managing 35 team members to ensure superior client experience at every touch point).
National City Bank, 2006-2007: (Sales Development Manager leading eight regional managers and 150 account executives across the country).
Key Bank/McDonald Financial Group, 2004-2006: (Project Manager in charge of implementing new practices and systems within the business).
Pyramid Properties, 2001-2004: (Owner and Operator in charge of remodeling 13 residential homes while holding an Ohio realtor license).
Lanier Worldwide, 1995-2001: (National Account Sales Manager and Product Manager in charge of executing multi-million dollar lease deals for imaging and copier equipment with firms like BP Oil, LTV Steel, Applied Industrial Technologies, and USS/Kobe Steel. Ranked 2nd out of 82 peers for sales metrics in 2000).
The Eastman Kodak Company, 1990-1992: (Sales Representative who attained 171% of assigned quota, Ranked top 5% out of 450 reps nationally).
Community Impact
Rob has played an integral role in organizing different ways that NRS Injury Law can give back to the community. As a business executive, he has worked closely with the firm’s Co-Managing Partners to determine how best to leverage the firm’s resources to help others. The result has been NRS Injury Law dedicating financial resources and hundreds of annual volunteer hours to organizations that do good deeds daily throughout Ohio.
Rob engages hands-on in the law firm’s community activities, philanthropic campaigns, and volunteer efforts, but he is most passionate about his work with Open Doors Academy, a commitment Rob shares with Co-Managing Partner Jerry Schneiberg, who serves as the organization’s Board President.
Outside the law office, Rob has been involved in projects and campaigns that he’s personally passionate about. From 2012 through 2017, he served on the board of The Gathering Place, an organization that supports cancer patients and their families. Beginning in 2022, Rob has served as a mentor for JumpStart Inc., a Cleveland-based organization that connects young entrepreneurs to capital, services, and mentors to assist in their growth.
